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CLOSED  Bug report web-2  -  SSL handshake failure when trying to send a crash report
Posted Mar 16, 2012 - updated Mar 23, 2012   Shortlink: http://arx.vg/web-2
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0
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icon_info.png This issue has been closed with status "Closed" and resolution "WON'T FIX".
Issue details
  • Type of issue
    Bug report
  • Status
     
    		 Closed
  • Assigned to
    Not assigned to anyone
  • Progress
       
  • Type of bug
    Not triaged
  • Likelihood
    Not triaged
  • Effect
    Not triaged
  • Posted by
    SebastienLussier
  • Owned by
    Not owned by anyone
  • Estimated time
    Not estimated
  • Category
    Not determined
  • Resolution
    WON'T FIX
  • Priority
    Needs to be fixed
  • Reproducability
    Not determined
  • Severity
    Not determined
  • Targetted for
    icon_milestones.png Not determined
  • OS
    icon_customdatatype.png Not determined
  • Architecture
    icon_customdatatype.png Not determined
  • Fixed in
    icon_customdatatype.png Not determined
Issue description
I reproduced this issue on a system that had never accessed https://bugs.arx-libertatis.org before.

After getting the error, I tried to open the site in IE and got a security warning concerning the SSL certificate which wasn't issued by a valid authority (or something like that)... Once I accepted anyway, I tried to send a crash report again and it worked.
Steps to reproduce this issue
  • Clean SSL certificate (?)
  • Try again

#5
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Comment posted by
Daniel Scharrer
Mar 16, 05:43
Hm, this should work as long as you have the "StartCom Certification Authority" root certificate installed, which should be installed by default.

The certificate for bugs.arx-libertatis.org needs an intermediate certificate, but that is included by the server.

Tools found by a quick search confirm that the setup is ok:
http://www.sslshopper.com/ssl-checker.html#hostname=https://bugs.arx-libertatis.org/
http://www.digicert.com/help/index.htm?host=https%3A%2F%2Fbugs.arx-libertatis.org%2F&order_id=&x=32&y=17
#6
icon_reply.pngReply
Comment posted by
Daniel Scharrer
Mar 16, 05:44
Hm, after looking at http://www.startcom.org/?app=14&rel=33 you might need http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=15897

Could it be that that wasn't installed?
#9
icon_reply.pngReply
Comment posted by
SebastienLussier
Mar 16, 12:50
It was with a (almost) clean install of Windows 7, so it might be that this KB931125 wasn't installed. But from the KB article, it looks like this was for XP only...

I'll dig more later tonight.
#10
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Comment posted by
Daniel Scharrer
Mar 21, 10:28
Any update on this?
#11
icon_reply.pngReply
Comment posted by
SebastienLussier
Mar 22, 02:20
Hello dscharrer,

I reproduced and fixed the issue, see this commit: https://github.com/arx/ArxLibertatis/commit/230e8fe9778eae0c6801ea685a40604f22a4ee96

The crash reporter now works on a clean XP/Win7 install smileys/2.png
#16
icon_reply.pngReply
Comment posted by
Daniel Scharrer
Mar 23, 07:43
I think installing the cert with the crash handler and / or the installer is sufficient for now. Everyone else will just have to update the certs installed by the OS.

The issue was updated with the following change(s):
  • This issue has been closed
  • The status has been updated, from Ready for testing / QA to Closed.
  • This issue's progression has been updated to 100 percent completed.
  • The resolution has been updated, from Not determined to WON'T FIX.