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OPEN  Crash report #1426  -  [D3F42CCD] arx.exe!audio::OpenALBackend::setListenerPosition() [openalbackend.cpp:384]
Posted Mar 04, 2020 - updated Apr 21, 2020   Shortlink: http://arx.vg/1426
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Issue details
  • Type of issue
    Crash report
  • Status
     
    		 New
  • Assigned to
    Not assigned to anyone
  • Type of bug
    Not triaged
  • Likelihood
    Not triaged
  • Effect
    Not triaged
  • Posted by
    Robbo11
  • Owned by
    Not owned by anyone
  • Estimated time
    Not estimated
  • Category
    Not determined
  • Resolution
    Not determined
  • Priority
    Not determined
  • Reproducability
    Not determined
  • Severity
    Not determined
  • Targetted for
    icon_milestones.png Not determined
  • OS
    icon_customdatatype.png Windows
  • Architecture
    icon_customdatatype.png amd64
  • Fixed in
    icon_customdatatype.png Not determined
Issue description
Assertion Failed at OpenALBackend.cpp:384: isallfinite(position)

Unhandled exception

Exception code: BREAKPOINT 

 Instruction address: 0x14008e30a
 Stack pointer: 0x14f7a0


Callstack: 
 arx.exe!0x14008e30a
 arx.exe!0x14008932f
 arx.exe!0x1400b1103
 arx.exe!0x1400b2045
 arx.exe!0x1400af3dc
 arx.exe!0x1400aef5e
 arx.exe!0x1400b7370
 arx.exe!0x1400beb19
 arx.exe!0x1401bb962
 arx.exe!0x1402ab115
 KERNEL32.DLL!BaseThreadInitThunk()
 ntdll.dll!RtlUserThreadStart()
Symbols: 
 0  arx.exe!audio::OpenALBackend::setListenerPosition(glm::tvec3<float,0> const &) [openalbackend.cpp : 384 + 0x2b]
 1  arx.exe!audio::setListenerPosition(glm::tvec3<float,0> const &) [audio.cpp : 418 + 0x10]
 2  arx.exe!ArxGame::updateLevel() [arxgame.cpp : 1887 + 0x15]
 3  arx.exe!ArxGame::render() [arxgame.cpp : 2230 + 0x0]
 4  arx.exe!ArxGame::doFrame() [arxgame.cpp : 1336 + 0x0]
 5  arx.exe!ArxGame::run() [arxgame.cpp : 1261 + 0x0]
 6  arx.exe!runGame() [core.cpp : 292 + 0x0]
 7  arx.exe!utf8_main(int,char * * const) [startup.cpp : 207 + 0x0]
 8  arx.exe!WinMain [windowsmaingui.cpp : 48 + 0xe]
 9  arx.exe!__tmainCRTStartup [crtexe.c : 618 + 0x15]
Steps to reproduce this issue
After rescuing Alia from being sacrificed and failing to destroy the meteor stone, I was exiting left out of the meteor room. I pressed the stone in the wall that raises the wall through to the goblin prison and as I entered the prison, the cutscene where Iserbius kills Erzog in the jail started. The fatal error keeps occurring just as he kills Erzog. If I don't try to destroy the meteor before exiting, the killing of Erzog cutscene is not triggered and I can enter the goblin prison next to the guard post manager office without the fatal error occurring. Without Am Shaegar trying to destroy the meteor, the main story quest cannot continue. The way around the issue was to completely backtrack to the stairs that lead to the Yellow Tulip tavern instead which triggered the killing of Erzog cutscene but without the fatal error so I was able to continue playing ok.

#3
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Comment posted by
Robbo11
Mar 04, 09:11
A file was uploaded. cfg.iniicon_open_new.png This comment was attached:

arxcrash-14040-3310889130
#1
icon_reply.pngReply
Comment posted by
Robbo11
Mar 04, 09:11
A file was uploaded. arx.logicon_open_new.png This comment was attached:

arxcrash-14040-3310889130
#4
icon_reply.pngReply
Comment posted by
Robbo11
Mar 04, 09:11
A file was uploaded. crash.dmpicon_open_new.png This comment was attached:

arxcrash-14040-3310889130
#5
icon_reply.pngReply
Comment posted by
Robbo11
Mar 04, 09:11
A file was uploaded. crash.txticon_open_new.png This comment was attached:

arxcrash-14040-3310889130
#8
icon_reply.pngReply
Comment posted by
Robbo11
Mar 16, 17:44
If this is a duplicate of Crash report 891 - [7A15A6C1] arx.exe!audio::OpenALBackend::setListenerPosition() [openalbackend.cpp:384], then the stated fix of turning down mouse acceleration to zero for that issue should sort this issue. It does not. Tested it and the fatal error still occurs with mouse acceleration turned off. This issue has been closed off too readily as a duplicate that is fixed. It isn't.
#9
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Comment posted by
Daniel Scharrer
Apr 10, 22:29
Do you have a save file to reproduce this?
#10
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Comment posted by
Robbo11
icon_reply.pngApr 21, 01:12, in reply to comment #9
Hi Daniel, sorry for the delay. I have not checked this forum for a couple of weeks but to answer, yes, I do still have a save file of just before Am Shaegar attempts to destroy the meteor so the fatal error can hopefully be reproduced. The only problem is, because the issue report has been closed, the 'attach file' button is not available for me to upload it. If you can reopen it, I will attach the save file.

Daniel Scharrer wrote:
Do you have a save file to reproduce this?


#12
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Comment posted by
Daniel Scharrer
Apr 21, 21:54
Hi sorry, looks like I needed to reopen the issue for attachments to become available.
#13
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Comment posted by
Robbo11
Apr 21, 22:32
A file was uploaded. Meteor Chamber, Temple of Akbaa save fileicon_open_new.png This comment was attached:

My saved game file of just before Am Shaegar attempts to destroy the meteor after saving Alia from sacrifice. After failing to destroy the meteor, if he exits left out of the room and attempts to enter the goblin prison area through the secret wall, it triggers the cutscene where you watch Suiberis/Iserbius kill Erzog and then crashes with the fatal error.
#14
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Comment posted by
Robbo11
Apr 21, 22:35
A file was uploaded. Meteor chamber, Temple of Akbaa save game BMPicon_open_new.png This comment was attached:

The bmp image from the save game folder that goes with the saved game file I have uploaded.